Flight Review: KLM Boeing 787-10 Premium Comfort (Premium Economy), JFK-AMS (transatlantic red eye)

In early March I departed for Madrid for a few days of vacation. I flew KLM via Amsterdam to Madrid’s Barajas Intl Airport, but only after first meeting my mother in Amsterdam Schiphol Airport. While I won’t review the flight from Amsterdam to Madrid, since it was a simple economy flight that was mostly uneventful (well, we did end up landing in Bordeaux due to a medical emergency to let off a sick passenger…), I do want to review to flight from New York-JFK to Amsterdam.

I had decided to upgrade my flight from basic economy to KLM’s Premium Economy cabin, which KLM refers to as Premium Comfort. I’ll review this flight here, and then in a follow-up post I’ll highlight some differences between the JFK-AMS and AMS-JFK flights. While the former (reviewed here) was a transatlantic red eye, the latter was a day flight, and this resulted in a slightly different service flow that is worth discussing.

The flight I’ll be reviewing here is flight KL644, departing New York-JFK at 9:20pm and arriving at Amsterdam AMS at 10:30am the next day.

Briefly, I really enjoyed this flight! I much appreciated the additional comfort of the seat over economy, the bigger food portion that was of higher quality, and the elevated service. And while business class is most definitely a step up from Premium Comfort, for a flight of 6-7 hours I feel Premium Economy is absolutely adequate, and probably the best bang for your buck in terms of a comfortable flight experience for the right price. If I could find a return ticket in the $1000-1400 range, I’d be happy to pay that for this flight experience.

Checkin and Lounge Access

KLM depart from Terminal at New York-JFK. This is also where Delta operates out of. Over the years, I’ve seen Delta more and more take over for its SkyTeam partner in Terminal 4, and especially so for KLM. At this point, there is no separate KLM checkin counter anymore. Rather, you simply go to a Delta counter, at the southern end of the checkin area of the terminal.

At the most southern end of the terminal, you’ll find both the SkyPriority section, as well as the Delta One checkin area. I was able to experience Delta’s exclusive checkin area for those traveling in Delta One and business class of select partners when I flew KLM business class to Amsterdam in 2024. This was a lovely experience with personalized service and a dedicated security line.

As a Premium Economy passenger, however, I did not get access to the dedicated Delta One checkin area. I did get access to the dedicated SkyPriority section of the terminal. I have been here before so I will not go into much detail again. Suffice it to say that Flying Blue Gold benefits (which provide me SkyTeam Elite Plus benefits) would have allowed to use SkyPriority services as well, even if I was traveling in economy.

At the time of my departure, we were in a partial government shutdown with TSA agents not having been paid for a week or so, so I was expecting long lines. To my surprise, lines were not too bad, but TSA PreCheck was a lot busier than I thought. Fortunately, the SkyPriority line was relatively short, and even though it does not provide TSA PreCheck benefits, the time savings were worth the slight inconvenience of taking my laptop out of my bag.

Following security I went to the Delta Sky Club by Gate B32, which I have reviewed before. I was granted access by virtue of SkyTeam Elite Plus status, which I get because I have Air France-KLM Flying Blue Gold status. Below are some photographs from that time, though the picture of the food was my dinner during this trip. I do like Delta’s Sky Club food. It definitely beats much of the food on offer in the terminal…

Last time I was here was in 2024, and it was right before I left the lounge to go to the gate that I realized I could get a fantastic view of the KLM Boeing 787-10 that would carry me to Amsterdam. So this time I was prepared: I tracked the arrival of PH-BKK using FlightRadar24, and as I saw it taxi to the gate on the map, I positioned myself at the window so I could take these beautiful photos of the Boeing 787-10 arriving at the gate!

Boarding at New York-JFK

After the KLM aircraft had arrived, boarding was supposed to start in the not too distant future, so I left the lounge and walked over to the gate. Since the Delta Sky Club location I visited was near Terminal 4’s Gate B32, I was close to my departure gate, at B30. At the gate, the flight was already on the screens, and was supposed to depart on time.

Boarding with KLM at New York-JFK proceeds as follows: they post signs with the 5 boarding groups along the gate area (rather than as lines in front of the gate). Closest to the gate is Zone 1 (business class), and then behind that are signs for zones 2 and 3 (Premium Comfort, Flying Blue Gold and up, and those seated in Economy Comfort). Then, opposite the sign for Zone 1, on the other side of the gate, are signs for Zones 4 and 5 (Economy). Then, while zones are called in order, everybody sort of ends up in one long line and unfortunately those with a higher boarding zone that arrived late can’t easily get preferred treatment over others since it’s one massive queue at that point.

Truthfully, I kind of hate KLM’s JFK boarding process and I’m not so sure why it has to be this way. It’s true that the terminal is a bit skinny so it’s not ideal to have long lines going out of the gate area and into the general walking space, but at the same time I’ve seen how LATAM and Singapore Airlines board similarly-sized aircraft and still manage to maintain separate lines for each boarding zone. I think KLm should take a page from their playbook.

I lined up at the Zone 2 sign at about 8pm, some 20 minutes before boarding was supposed to begin. I was pretty much the first to line up. I don’t usually like to do that, but in the past I’ve found that if I’d arrive at the time stated on my boarding pass, I was pretty far back in the line, which is not ideal if you’re trying to photograph the empty cabin for a review!

Boarding ended up starting at the exact scheduled time, with those needing extra time to go down the jetway invited to board first. About 10 minutes later Zone 1 was called, and almost immediately afterwards, Zone 2 (including me). At this point, we all started to morph into one huge line, making our way past the gate agent and down the jetway. As I got to the aircraft and boarded through the second set of doors, I was welcomed by two very friendly KLM flight attendants, who directed me to turn right into the Premium Comfort cabin.

KLM Premium Comfort Seat

Although I had stood waiting for 20 minutes to try and be first in line in Zone 2, when I actually entered the Premium Comfort cabin it was immediately clear I was by no means first. I’d say there were already 10 passengers putting away their stuff, so unfortunately I wasn’t able to get ’empty cabin’ pictures this time around. So, I just made some pictures of the first row, and then my own seat.

KLM’s Premium Comfort features Premium Economy in a 2-3-2 configuration. Economy is in 3-3-3 on the other hand. KLM’s Premium Economy seats are the Collins Aerospace MiQ seats, featuring 38″ pitch, 18.5″ width and have a good recline of 8″. For comparison, KLM’s economy seats have 18″ width and a 5″ recline – though the extra-legroom ‘Economy Comfort’ seats have a 7″ recline. With US airlines, these are popular seats for the first class cabin, so it’s worthwhile to make the point that what’s considered ‘first class’ for a domestic configuration, ends up being ‘only’ premium economy on a long haul flight.

At the seat were a number of amenities, which I’ll get to in a moment. I assigned myself seat 12A, the window seat in the second row on the left side of the plane. I thought the seat was quite spacious and comfortable. While the width is only half an inch more over economy, the seat feels substantially wider: I think it’s because the armrest on the left side (or right side if you’re on the aisle) is actually thinner than the top of it would suggest, so you have an extra centimeter or so because of that. That extra space is likely not included in the 18.5″ width that’s advertised, so I imagine the true width is more like 19″.

I do get the impression that padding on these seats is somewhat better than on the first class equivalents in use by US airlines, of both the seat and the back rest. It was comfortably soft, but not too much so.

In the seat back of the seat in front you’ll find a 13’3″ monitor, which is bigger than economy class but does feel a little smallish compared to some of the newer seats out there these days. Right below that is a little pocket to store stuff in, and then below that is the ‘true’ seat back pocket as you’d also encounter in economy.

The center armrest has, from front to back, an opening to store a bottle of water; USB-A and USB-C plugs, two buttons that control the leg rest and the recline; a storage compartment that held the headphones, but also had the headphone jacks to the front of it and then at the back a universal power plug. While the location of the plugs are a little hard to reach, I thought they were practical overall: once you succeed in plugging in any chargers or cables, you can leave your phone and such in the storage compartment, so that wires don’t get in the way of anything.

The first of the two buttons that I mentioned controls the leg rest, which pops out from under the seat. It’s not particularly long but I thought it added to the overall comfort of the seat.

On the front side of the central armrest are additional universal power plugs at the very bottom of it. Moving up is an open space of sorts, which is part of the bottle hodler I showed earlier from the side. Finally, there are ready lights built into the top side of the backrest, right beside the headrest. The headrest can also be moved up and down and the flaps moved forward for added comfort.

As for the tray table, it pops out of the armrest that is on the window side if you’re on the window, or otherwise it’ll pop out of the aisle-side armrest. You flip open the armrest, at which point you’ll see the table in there. You pop it out by pulling on a little tab just aft of the table, at which point the table quite literally shoots out of the armrest – I was a little startled the first time! Then, fold it down, and then you can fold it open to reveal the full table. The strange grey area you see at the top of both the half and full tray table is a special material that’s a little rubbery, so that glasses or the tray table have some grip. A very practical innovation!

The 13.3″ entertainment monitor is right in front, which is the same size as you’ll find in Singapore Airlines and SAS bas well, and I found them perfectly sufficient. I do admit they seem a little small in the large physical form of the seatback. They were high definition and bright. They screens also pop out along the top side, which is great when the passenger in front reclines. This way you can still look straight onto the screen.

Below the entertainment monitor is a small pocket. I thought this was very useful to store things you’d want to keep in easy reach, such as chargers and cables. Keeping it here means you don’t need to reach all the way to the lower seat pocket, which already includes an inflight magazine, safety instructions and more of the usual items. Then, all the way below, is the footrest that you can extent from the seat in front.

Unfortunately, as seems to be more and more of a standard across many airlines, there are no individual air nozzles in any cabin – including premium economy and economy. And since this is a Boeing 787, there are no window shades, rather there are dimming controls below the window.

Overall, I find KLM’s premium economy seat to be very comfortable. It’s quite wide, the padding is good throughout, and I thought the location of buttons, plugs and storage was thoughtful. As I got mys tuff in order, I felt like this was going to be a comfortable flight!

KLM Premium Comfort Amenities

Waiting at my seat were a number of amenities, and some others were brought to me later during boarding. At the seat were a cozy blanket, quite substantial in size and clearly thicker and softer than the blankets in economy. The pillow, however, while better than economy, was still a little thin and smallish.

Ina. storage compartment on the right side were noise canceling headphones in a plastic wrapper. I removed the wrapper to reveal the headphones, which feature KLM branding I believe these are the same headphones as in KLM’s business class. They were quite tight, but didn’t cause discomfort after prolonged use and the noise cancelation was quite noticeable as well.

Then there were several things that were brought out and distributed during boarding and closer to departure. First of these was a bottle of water. The brand is nostalgic to me – Spa, a Dutch brand of spring water. The fit perfectly into the cut-out at the front under the center armrest. I thought that was a very thoughtful design decision.

Soon after menus and a small amenity kit were also distributed. To look at the amenity kit first, KLM differentiates itself by its practical vision of amenity kits. The business class amenity kit was a reusable bag, for example, and the Premium Comfort kit has a similar practical use: on the bag was a label indicating that this was supposed to be used as a laundry bag. I thought it’s a little small for that, but I appreciate the idea. In it were an eye mask, a pen, ear plugs and a dental kit. All in all, a nice set of items that should help getting comfortable.

The menu was a tri-folded flyer of sorts, with all the food items on one side, and on the flip side the drinks. It was nice to get an idea of the meal options ahead of time, read through the ingredients and make a decision. I also thought that the options sounded rather appetizing: the vegetarian option with ‘sunchokes’ parsnip puree and shiitake ragout, or for the meat option, slow-cooked beef with vegetables and potato lyonnaise. I was curious if the food would taste as good as the description sounded.

All in all, KLM provides a nice selection of amenities, though not out of this world. The amenities provided are on par with what Singapore Airlines provides, I’d say.

Departure from New York-JFK

We pushed back from the gate at 9:20pm, as scheduled. About ten minutes later we started our taxi to the runway. This took about 15 minutes, and in that time the safety instruction were screened. By 9:43 we were cleared for takeoff, right behind a Delta Boeing 767, which swfily rocketed into the night sky. We followed soon after.

Within a minute we were barreling down the runway lifted off, turning right immediately as we departed from New York and started flying along the Long Island coast line. We had one last look at JFK and bid it farewell.

Dinner Service

After about 6 minutes the seatbelt signs were turned off and the cabin crew sprang into action. By 9:50 the curtains to the galley were closed, though it took a little bit of time for service to start in earnest. While (packaged) wet towels were distributed around 10pm, the actual dinner service didn’t start until about 10:35pm. Once service did start, it launched straight into dinner, without a drink service. This mimicked the service in business class from JFK to AMS, which similarly skipped the drink service.

Be that as it may, the friendly flight attendant asked what I’d like to eat and I selected the slow-cooked beef. This was paired with the appetizer and dessert, all on one tray. At first glance, the tray seemed kind of small, and reminded me how big the tray had been in Singapore Airlines. But with that said, the sizes of the various dishes looked pretty good and seemed to represent a good portion of food overall. Removing the covers off everything, the food underneath looked great!

Starting with the appetizer, this included a tomato tartare, burrata and parmesan crisp. While I’m not a fan of the burrata and thus didn’t eat it, the tomato tartare was delicious. Not sure what makes this a ‘tartare’ except that it’s raw, to me it seemed like a fancily constructed tomato salad. That may sound like a dig, but it was very tasty! The main dish, being the slow-cooked beef, was very good as well. I beef was rich in flavor and very tender, with a deep flavor. The roasted vegetables were also tasty, and cooked well. I also thought this was a good size portion. Then finally, I really liked the dessert as well. This was a salted caramel mousse, which was on the sweeter side, but ende dup being nicely balanced due to the salt.

The food was paired with a variety of drink options. KLM had two red wines and two white wines, as well as a sparkling wine on offer, besides Heineken beer and various soft drinks. I selected the Merlot, which quite frnakly, I thought was not all that good. I’d actually recommend to get one of their Cape Wines instead, such as the Shiraz, which I thought was notably better.

In terms of non-alcoholic drinks, for a little while now KLM has had a blue mocktail on offer in business class, but I didn’t realize this was available in Premium Comfort as well! I was delighted by that as I remember having it before on my flight in business class from AMS to JFK in 2024. I much enjoyed it back then so I decided to have that in addition to the wine. Despite the fact that blue perhaps isn’t the nicest color for a drink, I find it a tasty and pleasantly refreshing drink.

Later on the flight attendant came by to offer another round of drinks and take away any empty trays. I used the opportunity to get a cup of tea and more of the mocktail, which I was enjoying very much. By 11:25pm or so the dinner was essentially over and the last of the remaining trays were taken back into the galley.

I gotta say, I really enjoyed the provided meal on this flight. While it’s not as nicely presented as a business class meal, I’m not sure that the food I had in business class was significantly better than what I had here in Premium Comfort. On the other hand, the food was clearly a big step up from the economy meal that KLM provides. The food was a good size portion that left me satiated, and it tasted pretty great. The beef was delicious and cooked well, with good-quality ingredients. I also liked the fresh tomato salad/tartare and much enjoyed the dessert.

Can I also add just how nicely the service was differentiated over economy? With a better passenger to flight attendant ratio, the flight attendants were able to provide a more personalized, patient and friendly service. Since nobody really knew what ‘sunchokes’ were, I saw the flight attendants take their time to show various passengers what the two dishes looked like and explain the ingredients, which was no different than what I had seen them do in business class. Overall, I was quite impressed by the service flow and the food!

Entertainment and WiFi

Premium Comfort has entertainment monitors that are 13.3″, bright and high definition. These are touch screens that I found are responsive and easy to use. When you first board you’ll see the welcome screen showing your seat, destination, and giving several language options. Choosing a language brings you to the home screen, which adds a menu button in the top left corner as well as a quick link to flight information, then a bunch of quick access buttons to the various entertainment options, and there is a graphical representation of the flight in the bottom with descriptions of the various flight stages.

The menu button in the top left provides access to all parts of the entertainment system. As you can see there’s movies, TV shows, music, games and a bunch of other things. Choosing the gear icon on the top right opens a settings pane that controls lights, screen brightness, provide a crew call button, and has some links to change language and such.

Entering the movies section of the system brings up a series of recommendations, and then you can scroll down to reveal movies per category. In my memory, there weren’t quit so many movies, and I distinctly remembering feeling the selection had gotten worse over the last few years. With that said, I feel as though this time around there has been some improvement. There were many recent movies and major block busters, so I felt like the selection was pretty great.

There was also a good selection of TV shows, though generally it’s just a small selection of episodes from a season or two. Unfortunately that tends to be the case with many airlines, so it’s always a bit hit or miss. Then there was a good selection of music from a wide variety of genres, so I think most people will find something to listen to. And finally there was Kids section, mostly consisting of kids movies.

The system doesn’t have just entertainment, it also has a bunch of information. This includes things like a drinks menu, but also instructions on how to access the WiFi. You’ll also see links in the menu to information on arrivals, transfers, but also a link to the moving maps.

The moving maps on KLM are a fairly standard affair, with the normal 3D representation that can be manipulated with iPad-like gestures to zoom, move or rotate around the plane. On top is a representation of the flight with estimated arrival. There are also various preset views, and you can call up flight information.

I had mentioned the representation of the various flight stages at the bottom of the home screen. This is kind of nice, as it provides some info on what to expect throughout the flight. This will change based on the class of service. From departure, to dinner, past drink service, breakfast and over to arrival, with buttons to see more information and drinks menus.

Finally, there’s also WiFi onboard. I had reviewed this in past reviews, with varying success. this time I was able to connect. You open the WiFi settings pane, select ‘KLM_WiFi’ and wait for connection to be established. This will prompt Safari to open, where you’ll have the option to get one of several WiFi passes. Messaging is free, but anything more than that will cost you some.

It does seem like this was somewhat simplified from what it was before? There used to be Messaging, Surfing and Streaming passes, but now the Surfing and Streaming passes are consolidated into ‘WiFi Passes’. A 1 hour pass will cost 12 Euro, whereas the full flight will set you back 29 Euro. I think that’s on the expensive side, compared to the competition. I did not buy any pass myself so I can’t really comment on the speeds.

It’s possible to login with your Flying Blue account for automatic recognition of your flight details, which may grant you a free pass (or something). This wasn’t particularly smooth as any time I filled out any fields and hit submit, it would load indefinitely until I reloaded the page – then it seemed my selections had already been processed but just weren’t displayed. As you can see, logging in automatically provided me the Message Pass (which is free anyway).

It’s great that KLM has WiFi available on pretty much all of its long haul planes these days, but I do find the WiFi Passes to be expensive.

KLM’s Premium Comfort Lavatories are the Economy Lavatories

After dinner I sought out the lavatories before getting some rest. As is the case with so many airlines, the Premium Comfort cabin doesn’t have its own lavatories, so you have to walk back into the economy cabin. Of course the economy cabin lavatory is nothing special, without any special amenities besides hand soap. On the plus side, the lavatory was generally kept reasonably clean.

Sleeping in KLM’s Premium Comfort Seat

Lights had been turned down around 11:40pm as service wound down to allow people to get some sleep, with about 4 hours and 10 minutes still to go to Amsterdam. Back at my seat, I recline as much as I could to get comfortable for a few hours of rest. I’m not a particularly good airplane sleeper but I was curious to see how well I would do in KLM’s Premium Comfort. I remember sleeping quite well in Singapore Airline’s Premium Economy and also managed to get some shut-eye with SAS.

KLM’s Premium Comfort seats relcine a maximum of 8″, and then there’s the leg rest that folds out from under the seat. You can also move down the foot rest from the seat in front. With the cosy blanket and the pretty substantive head rest, I thought it wasn’t so difficult to get comfortable. You can even sort of sleep on your side, even though it’s not the most ideal position.

I must have merely rested my eyes for the first hour or so, but I distinctly remember suddenly waking up to a bright light and breakfast service about to start, with only 1 hour and 26 minutes still to go to Amsterdam. While it’s difficult to get more than a few hours sleep on a short red eye flight like this, I still must have slept about 2-2.5 hours or so, which is not too bad for me.

All in all, I thought this was a pretty comfortable seat to sleep in. The good recline, leg rest, adequate width and padding all contributed to make this a comfortable enough sleeping surface for a few hours of sleep.

Pre-Landing Service and Breakfast

As I mentioned, when I woke up the flight attendant was already out at the first row of Premium Comfort to provide the breakfast. I quickly put my seat up and readied myself for breakfast, pulling the table out of the armrest. I undimmed the window and had a look outside: clouds as far as the eye could see.

The lovely flight attendant provided the breakfast with all components on a single tray, and then asked what I wanted to drink. I ended up getting soem orange juice and a cup of tea. Ideally the later would have been provided in an actual mug, but it seems like that’s a business class thing. At least the orange juice was provided in an actual glass!

As for the food itself, as you can see there was something of a main consisting of vegetables, cheeses and cold cuts, and two sides, including a chia seed pudding and a warm pancake. Truth be told, this was incredibly similar to what I was served in business class back in 2024! I would say that everything not only seemed similar but the taste was near identical. Clearly the business class breakfast was served a bit more nicely, but if you’d swap the plasticky dishes with porcelain and serve it on a bigger tray, it would be exactly the business class breakfast.

I appreciated the service that was provided by the flight attendants throughout. I liked that it was a little bit more informal, but still professional and friendly. During the service the flight attendants came by to ask if anybody wanted refills, and of course it was possible to signal a flight attendant for an ‘ad hoc’ refill request. I also appreciated that trays were cleared on a rolling basis, and didn’t need to wait for flight attendants to come by with a trolley to clear everything.

Overall, I thought the breakfast service was very nice, but I was surprised how similar this was (the same?) as the business class breakfast KLM served me back in 2024. I had enjoyed that breakfast as well, but I gotta say, I think it’s more at home in Premium Comfort than in business class. Just because I feel as though cheeses and cold cuts are not particularly ‘premium’, even if they are tasty… (the ham, at least).

Arrival at Amsterdam AMS

By the time breakfast was cleared off my tray table, we had about an hour to go. I spent that time watching another movie, and staring out the window. At about 25 minutes prior to arrival, the pilot was back on the PA to announce that we had already begun our descent and would be landing soon, and some information on our gate and the weather in Amsterdam. It appeared like it’d be a pretty sunny day. It wasn’t much longer until we crossed the Dutch coastline.

As we continued our descent towards Schiphol Airport, I was glued to the window, staring out over my home country and its fields, water ways and roads that make up the stereotypical Dutch landscape. Clearly it was quite humid, as the windows got rather fogged up on approach to the runway.

Touchdown was pretty smooth and without needing to break to crazily we glided off the runway and rolled onto the taxiway. We landed on the Polderbaan, which is the runway furthest away from the terminal. Given the distance, we had a fairly long taxi ahead of us. I took us about 15 minutes to get to our gate, over at the E concourse. We parked right under the observation deck, which still has one of KLM’s old Fokker 100 aircraft on display. Soon after I disembarked, right after business class, and made my way to passport control. Next I would meet my mother over at the KLM Crown Lounge No 25, before our flight to Madrid *which I will not review, as it was a normal intra-Europe economy flight).

Service in Premium Comfort: Comparison with Business and Economy Class

One thing I wanted to address specifically is the service provided in Premium Comfort. This is one of the facets of this experience I was most curious about. I assume it’d be something of a middle ground between business class and economy class, but was curious if it’d be more like one or the other. For example, I thought the service in Singapore Airlines Premium Economy was much more similar to their economy class, with Singapore Airlines business class being on a complete different level.

So, it’s with some surprise, but also happiness, that I can report that the service in KLM Premium Comfort is probably closer to that in business class than economy. It’s clearly a lot more personalized, with flight attendants being more attentive and generous. This is of course also a reflection on service in business class, which is a bit more of an ‘assembly line’, even compared to KLM’s sister company, Air France business class. There, business class service included being served by flight attendants from a tray rather than a trolley, which adds to that feeling of personalization.

So, with that comparison made, the jump from KLM’s business class service to that in Premium Comfort isn’t terribly big. And while there are definitely elements of the service that are more elaborate in business class, I’d say Premium Comfort hits a greta balance for the price you pay.

Summary

Overall, I thought KLM’s Premium Comfort made for a very nice experience, and I much enjoyed it. I thought the seat was a significant step up from economy. The extra width and legroom are very welcome upgrades, and the padding makes the seat more comfortable to sit in for an extended amount of time. The seat’s features provided for some useful additional storage and has plenty of universal electrical plugs as well as USB-A and USB-C plugs. Overall, I thought this was a thoughtfully designed seat.

I also enjoyed the food. The portions were a good size, the food was tasty and more creative – definitely elevated over economy and I wouldn’t say it’s all that different from business class. The latter has nicer presentation with porcelain dishware of course, but I don’t think the Premium Comfort Food is all that different in terms of ingredient quality and taste. In that same vain, I thought the provided service was pleasant. I’ve always liked the service style at KLM (but then I’m Dutch, so I’m probably a little biased), but I thought it was particularly well-suited for Premium Comfort, since it was a good balance of being efficient yet personalized, informal yet professional. All in all, I’d be very happy to fly KLM Premium Comfort again!